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Frequently Asked Questions about Inflatable Rentals

Q: Does the price include set up and delivery?

A: There is no charge for the delivery of your inflatable rental as long as your event is in Knox County.  We are glad to deliver to locations outside of Knox County, but there will be a nominal delivery charge based on where the delivery will be made to. Please email us at allbounceevents@gmail.com for delivery fee inquiries!

Q: How long can I keep the inflatable?

A: Our inflatables can be reserved for up to 8 hours!  Additional hours can be purchased for an extra fee.  Delivery and pick up times are the hours listed on your order reservation. We do not price our rentals per hour.

Q: Do we have to keep it plugged in the entire time?

A: Yes, a blower is need to keep air in the inflatable the entire time. Once unplugged the inflatable will deflate. We require our inflatables to be set up within 100 feet an outlet or generator.  All Bounce Events & Rentals provides our own extension cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity.  If you would like to set up at a park, you must be responsible for providing a generator.  

Q: What forms of payment do you accept?

A: Credit card, cash or check. 

Q: Do you require a deposit?

A: Yes, all orders require a $50 non-refundable deposit. The remaining balance on the rental is not due until we make the delivery.

Q:  What if we need to cancel?

A:  Cancellations will forfeit any deposits paid, with the exception of cancellations due to inclement weather.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in the email receipt you will receive once you have booked your inflatable.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. 

Not seeing the answers to your questions? 
Call us at (865) 407-0111 or email us at allbounceevents@gmail.com and we would be glad to help!


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